Performance Matters - Degraded Application Performance

Update timeline

1. investigating Oct 05, 2026, 03:07 PM UTC

   We are currently investigating reports of degraded application performance affecting several users. Customers may experience slower-than-normal response times or intermittent delays when accessing certain features. Our teams are actively working to identify the cause and restore optimal performance.

2. identified Oct 05, 2026, 05:12 PM UTC

   We are investigating an issue impacting Assessment & Accountability services. Some customers may experience delayed or outdated data, including assessment updates, student status changes, populations, and scores. In addition, a small number of customers may experience intermittent issues loading Baseball Card (BBCard) information. Our teams are actively working to restore normal functionality and will provide updates as they become available.

3. monitoring Oct 06, 2026, 12:34 PM UTC

   We have deployed a fix to production that has resolved the issue in Performance Matters. We will continue to monitor the application to ensure consistent performance and critical functionality remains intact as expected.

4. resolved Oct 06, 2026, 02:14 PM UTC

   The issue reported for Performance Matters has been resolved and this incident has been closed.