Resolved after 2 hours 28 minutes, affecting HigherEd PACx and Analytics & Insights and 1 more, on October 13, 2026.
The issue causing Error 15 messages for some customers has been resolved. Validation with the majority of impacted customers confirms that services have been restored and are operating normally across affected products and regions. We appreciate your patience while we worked to resolve this issue. At this time, no further customer impact has been identified.
Affected components
Update timeline
- investigating Oct 13, 2026, 03:28 PM UTC
We are currently investigating reports of login issues affecting some users. Impacted users may encounter an "Error 15" message when attempting to access the application. Our initial investigation indicates the issue may be related to Imperva, a third-party service provider involved in processing authentication requests. We are actively working with the vendor to determine the root cause and restore normal login functionality as quickly as possible. We will continue to provide updates as more information becomes available.
- investigating Oct 13, 2026, 03:43 PM UTC
We are continuing to investigate this issue.
- investigating Oct 13, 2026, 03:55 PM UTC
We are continuing to investigate this issue.
- monitoring Oct 13, 2026, 05:18 PM UTC
Imperva has implemented a fix and believes the issue has been resolved. We are currently monitoring performance to ensure continued stability. Our support teams are following up with affected customers, and responses received thus far indicate that the issue is no longer occurring. We will continue to monitor the situation closely and provide additional updates as needed.
- resolved Oct 13, 2026, 05:57 PM UTC
The issue causing Error 15 messages for some customers has been resolved. Validation with the majority of impacted customers confirms that services have been restored and are operating normally across affected products and regions. We appreciate your patience while we worked to resolve this issue. At this time, no further customer impact has been identified.
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