Resolved after 18 hours 49 minutes, affecting Applicant Tracking and Employee Records and 1 more, on July 13, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Jul 13, 2026, 03:18 PM UTC
We are currently investigating reports that some imports for US Based Customers of Professional Learning and Perform Enterprise are not being processed as expected. Our team is actively working to identify the cause and will provide updates as more information becomes available.
- investigating Jul 13, 2026, 03:28 PM UTC
We are continuing to investigate this issue.
- identified Jul 13, 2026, 03:49 PM UTC
Our team has implemented a mitigation plan. Import jobs for Professional Learning and Perform Enterprise will be processed midday, while all remaining import jobs will be processed during the overnight cycle. Teams will actively monitor processing to confirm successful completion and will continue to provide updates as needed.
- identified Jul 13, 2026, 10:51 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 14, 2026, 10:08 AM UTC
The reported issue has been resolved and this incident has been closed.
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