Schoology incident
Naviance - Unable to access the Application using SSO
Schoology experienced a critical incident on August 21, 2025 affecting Naviance, lasting 2h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 21, 2025, 06:10 PM UTC
We are investigating the reports of Users unable to login Naviance application using SSO. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.
- identified Aug 21, 2025, 06:50 PM UTC
We have identified the cause for the ongoing issue within Naviance and working on restoring the service. We will continue to provide regular updates on our progress.
- monitoring Aug 21, 2025, 07:32 PM UTC
We have restored the services for Naviance and We will continue to monitor the application availability to ensure consistent performance and critical functionality remains intact as expected.
- resolved Aug 21, 2025, 08:48 PM UTC
The issue reported for Naviance has been resolved and this incident has been closed. (edited)