Schoology incident

Atrieve - Users are unable to access Atrieve application

Critical Resolved View vendor source →

Schoology experienced a critical incident on October 3, 2025 affecting ADS04 and ADS03 and 1 more component, lasting 2h 34m. The incident has been resolved; the full update timeline is below.

Started
Oct 03, 2025, 12:08 PM UTC
Resolved
Oct 03, 2025, 02:43 PM UTC
Duration
2h 34m
Detected by Pingoru
Oct 03, 2025, 12:08 PM UTC

Affected components

ADS04ADS03ADS05ADS06ADS07ADS08HOST02HOST03HOST04HOST05

Update timeline

  1. investigating Oct 03, 2025, 12:08 PM UTC

    We are investigating reports on users not being able to access Atrieve application. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.

  2. monitoring Oct 03, 2025, 12:35 PM UTC

    We have deployed a fix to production that has resolved the Application Accessibility issue within Atrieve. We will continue to monitor the application to ensure consistent performance and critical functionality remains intact as expected.

  3. resolved Oct 03, 2025, 02:43 PM UTC

    The issue reported for Atrieve has been resolved and this incident has been closed