Schoology Outage History

Started Oct 22, 2026, 02:30 PM UTC· resolved Oct 22, 2026, 06:53 PM UTC

1. investigating Oct 22, 2026, 02:30 PM UTC

   We are investigating reports of intermittent slowness while accessing attendance within PowerSchool eSchoolPlus SIS East Region. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.

2. identified Oct 22, 2026, 03:15 PM UTC

   We have identified the cause for the ongoing issue in eSchoolPlus SIS and are working on deploying a fix to production. We will continue to provide regular updates on our progress.

3. monitoring Oct 22, 2026, 04:08 PM UTC

   We have deployed a fix to production that has resolved the issue in eSchoolPlus SIS Prod East Region. We will continue to monitor the application to ensure consistent performance and critical functionality remains intact as expected.

4. resolved Oct 22, 2026, 06:53 PM UTC

   The issue affecting attendance functionality in the PowerSchool eSchoolPlus SIS East Region has been resolved. Service performance has remained stable following the deployment of the fix, and we have confirmed normal operation. We appreciate your patience while we worked to restore service.

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Started Oct 20, 2026, 01:55 PM UTC· resolved Oct 20, 2026, 03:05 PM UTC

1. investigating Oct 20, 2026, 01:55 PM UTC

   We are aware of an issue affecting attachments within eFinancePlus, where users may be unable to view or access attached documents in certain modules. Users may also encounter error messages when attempting to open attachments. Our teams are actively investigating the issue and working to restore normal functionality as quickly as possible. We will provide additional updates as more information becomes available.

2. monitoring Oct 20, 2026, 02:18 PM UTC

   A fix has been implemented and service functionality has been restored. We are continuing to monitor the environment to ensure ongoing stability.

3. resolved Oct 20, 2026, 03:05 PM UTC

   Service functionality has been restored and the issue has been resolved. We are no longer observing any customer impact and the environment is operating normally.

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Started Oct 13, 2026, 03:28 PM UTC· resolved Oct 13, 2026, 05:57 PM UTC

1. investigating Oct 13, 2026, 03:28 PM UTC

   We are currently investigating reports of login issues affecting some users. Impacted users may encounter an "Error 15" message when attempting to access the application. Our initial investigation indicates the issue may be related to Imperva, a third-party service provider involved in processing authentication requests. We are actively working with the vendor to determine the root cause and restore normal login functionality as quickly as possible. We will continue to provide updates as more information becomes available.

2. investigating Oct 13, 2026, 03:43 PM UTC

   We are continuing to investigate this issue.

3. investigating Oct 13, 2026, 03:55 PM UTC

   We are continuing to investigate this issue.

4. monitoring Oct 13, 2026, 05:18 PM UTC

   Imperva has implemented a fix and believes the issue has been resolved. We are currently monitoring performance to ensure continued stability. Our support teams are following up with affected customers, and responses received thus far indicate that the issue is no longer occurring. We will continue to monitor the situation closely and provide additional updates as needed.

5. resolved Oct 13, 2026, 05:57 PM UTC

   The issue causing Error 15 messages for some customers has been resolved. Validation with the majority of impacted customers confirms that services have been restored and are operating normally across affected products and regions. We appreciate your patience while we worked to resolve this issue. At this time, no further customer impact has been identified.

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Started Oct 12, 2026, 06:57 PM UTC· resolved Oct 12, 2026, 08:48 PM UTC

1. investigating Oct 12, 2026, 06:57 PM UTC

   We are currently investigating an issue affecting access to Atrieve for some customers. Users may be unable to access the site or log in successfully and may experience continuous loading after attempting to authenticate. At this time, the issue has been confirmed to be affecting some customers. Our teams are actively investigating the cause and working to restore normal service as quickly as possible. We will provide further updates as more information becomes available.

2. investigating Oct 12, 2026, 07:00 PM UTC

   We are continuing to investigate this issue.

3. resolved Oct 12, 2026, 08:48 PM UTC

   The issue affecting access to Atrieve has been resolved. Service was restored at approximately 4:05 PM EST, and we have received confirmation from the impacted customers that they are able to successfully access and use the application.

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Started Oct 05, 2026, 03:07 PM UTC· resolved Oct 06, 2026, 02:14 PM UTC

1. investigating Oct 05, 2026, 03:07 PM UTC

   We are currently investigating reports of degraded application performance affecting several users. Customers may experience slower-than-normal response times or intermittent delays when accessing certain features. Our teams are actively working to identify the cause and restore optimal performance.

2. identified Oct 05, 2026, 05:12 PM UTC

   We are investigating an issue impacting Assessment & Accountability services. Some customers may experience delayed or outdated data, including assessment updates, student status changes, populations, and scores. In addition, a small number of customers may experience intermittent issues loading Baseball Card (BBCard) information. Our teams are actively working to restore normal functionality and will provide updates as they become available.

3. monitoring Oct 06, 2026, 12:34 PM UTC

   We have deployed a fix to production that has resolved the issue in Performance Matters. We will continue to monitor the application to ensure consistent performance and critical functionality remains intact as expected.

4. resolved Oct 06, 2026, 02:14 PM UTC

   The issue reported for Performance Matters has been resolved and this incident has been closed.

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Started Sep 30, 2026, 04:40 PM UTC· resolved Sep 30, 2026, 07:31 PM UTC

1. investigating Sep 30, 2026, 04:40 PM UTC

   We are currently investigating an issue affecting Analytics & Insights (A&I) that may cause intermittent access issues or prevent some users from viewing dashboards and reporting data. Our team is actively working to restore normal service and will provide further updates as more information becomes available. We apologize for the inconvenience and appreciate your patience. PowerSchool Support Team

2. monitoring Sep 30, 2026, 07:02 PM UTC

   We have implemented mitigation measures and are seeing service stability improve within Analytics & Insights (A&I). Our team continues to closely monitor the environment to ensure services remain healthy and to confirm full resolution of the issue. We will provide additional updates as they become available. PowerSchool Support Team

3. resolved Sep 30, 2026, 07:31 PM UTC

   The issue affecting Analytics & Insights (A&I) has been resolved, and services have returned to normal operation. Our team has restored functionality and continues to monitor the environment to ensure stability. We apologize for any disruption this may have caused and appreciate your patience while we worked to resolve the issue. PowerSchool Support Team

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Started Sep 24, 2026, 05:26 PM UTC· resolved Sep 28, 2026, 02:35 PM UTC

1. identified Sep 24, 2026, 05:26 PM UTC

   We are currently investigating reports of degraded performance impacting Analytics & Insights (A&I). Some users may experience slower-than-normal application response times or intermittent issues when accessing certain features. Our team is actively assessing the scope of the impact and working to determine any customer-facing effects. We will provide additional updates as more information becomes available.

2. monitoring Sep 25, 2026, 03:41 PM UTC

   We continue to monitor Analytics & Insights performance following the issues reported yesterday. Our team is currently reviewing customer impact and platform performance data to validate whether any issues are still occurring. At this time, the investigation remains ongoing, and we are closely monitoring the environment while we assess overall service health. We will provide additional updates as more information becomes available.

3. resolved Sep 28, 2026, 02:35 PM UTC

   Our review of platform performance and customer impact indicates that Analytics & Insights appears to be operating normally at this time. The team is no longer observing the behavior associated with the previously reported issue and will continue to closely monitor the environment to ensure ongoing stability.

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Started Sep 24, 2026, 05:19 PM UTC· resolved Sep 28, 2026, 02:36 PM UTC

1. identified Sep 24, 2026, 05:19 PM UTC

   We are currently investigating reports of degraded performance impacting Connected Intelligence (CI). Some users may experience higher-than-normal latency or intermittent issues while accessing the platform. Our team is actively evaluating the impact and determining the extent of any customer-facing disruption. We will continue to provide updates as our investigation progresses.

2. identified Sep 25, 2026, 03:45 PM UTC

   We continue to monitor Connected Intelligence following the performance issues reported yesterday. The team is actively reviewing service health and customer impact while the investigation remains ongoing. At this time, we are collecting additional data to validate current platform performance and determine whether any lingering issues remain. We will share further updates as additional information becomes available.

3. monitoring Sep 28, 2026, 02:13 PM UTC

   Our investigation indicates that Connected Intelligence is no longer experiencing the performance issues previously observed. The team has reviewed current platform health and is not seeing the same behavior at this time. We will continue to closely monitor the environment to ensure stability. We appreciate your patience and will provide further updates if the situation changes.

4. monitoring Sep 28, 2026, 02:14 PM UTC

   We are continuing to monitor for any further issues.

5. monitoring Sep 28, 2026, 02:14 PM UTC

   Our investigation indicates that Connected Intelligence is no longer experiencing the performance issues previously observed. The team has reviewed current platform health and is not seeing the same behavior at this time. We will continue to closely monitor the environment to ensure stability. We appreciate your patience and will provide further updates if the situation changes.

6. resolved Sep 28, 2026, 02:36 PM UTC

   The issue affecting Connected Intelligence has been resolved. Following continued monitoring and validation, the team is no longer observing the performance degradation or query failures associated with this incident. Service has returned to normal operation.

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Started Sep 16, 2026, 12:46 PM UTC· resolved Sep 16, 2026, 07:25 PM UTC

1. investigating Sep 16, 2026, 12:46 PM UTC

   We are aware of an issue that is causing intermittent impact for a subset of Atrieve Automated Dispatching System (ADS) users. Our team is actively investigating and working to identify the root cause and full scope of the issue. We will share further updates as they become available.

2. monitoring Sep 16, 2026, 01:03 PM UTC

   We have deployed a fix to production that has resolved the issue in Atrieve. We will continue to monitor the application to ensure consistent performance and critical functionality remains intact as expected.

3. resolved Sep 16, 2026, 07:25 PM UTC

   Atrieve services have remained stable following the deployment of the production fix, and monitoring has confirmed that critical functionality is operating as expected. This incident has been resolved. We appreciate your patience while our teams worked to restore service. If you continue to experience issues, please contact PowerSchool Support for assistance.

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Started Sep 16, 2026, 12:24 PM UTC· resolved Sep 16, 2026, 07:23 PM UTC

1. identified Sep 16, 2026, 12:24 PM UTC

   Customer Central and PowerSchool Assistant are experiencing intermittent availability due to a Salesforce service disruption. For immediate assistance, please contact Support by phone. We are monitoring the issue and will provide updates as available.

2. identified Sep 16, 2026, 01:26 PM UTC

   Customer Central and PowerSchool Assistant continue to experience intermittent availability due to an ongoing Salesforce service disruption. Salesforce has identified that the initial remediation did not fully complete across all affected instances and is actively reapplying the fix. Some users who continue to experience issues after service restoration may need to refresh their browser session or sign out and back in. For immediate assistance, please contact Support by phone at 1-866-434-6276. We will provide additional updates as they become available.

3. monitoring Sep 16, 2026, 04:10 PM UTC

   Salesforce has identified that the scope of impact is narrower than initially understood and is continuing recovery efforts for the remaining affected instances. While some users may still experience intermittent errors or delays, PowerSchool is currently observing normal functionality for Customer Central and PowerSchool Assistant. We are continuing to monitor the situation closely and are working with Salesforce to confirm full resolution. Further updates will be provided as they become available.

4. resolved Sep 16, 2026, 07:23 PM UTC

   Salesforce has confirmed the service disruption has been resolved, and PowerSchool has observed stable performance and normal functionality for Customer Central and PowerSchool Assistant. Salesforce reports that instance stability and performance have returned to expected levels and has officially closed the incident. We appreciate your patience throughout this event. If you continue to experience any issues, please contact PowerSchool Support.

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Started Sep 03, 2026, 02:03 PM UTC· resolved Sep 03, 2026, 02:46 PM UTC

1. monitoring Sep 03, 2026, 02:03 PM UTC

   We are aware that some users experienced issues navigating within to Schoology earlier today. The service has now recovered, and users should be able to access the platform normally. Our team will continue to monitor system performance to ensure ongoing stability. We apologize for any inconvenience this may have caused and appreciate your patience.

2. resolved Sep 03, 2026, 02:46 PM UTC

   The issue has been resolved, and users should now be able to access and navigate the platform normally. We apologize for any inconvenience this may have caused and appreciate your patience. If you continue to experience any issues, please contact PowerSchool Support for assistance.

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Started Aug 31, 2026, 10:37 PM UTC· resolved Sep 01, 2026, 04:05 PM UTC

1. investigating Aug 31, 2026, 10:37 PM UTC

   We are aware of an issue causing some users to receive a 504 error message. Our team is actively investigating and working to restore normal service as quickly as possible. We will provide further updates as more information becomes available.

2. identified Sep 01, 2026, 12:24 AM UTC

   Customers were unable to access the Customer Management Portal (CMP) due to disk space exhaustion on a production server. The storage volume reached 100% utilization, which impacted critical application services and prevented successful deployments. The issue was mitigated by freeing disk space, restoring service functionality, and redeploying the affected components. Monitoring is ongoing to ensure stability.

3. monitoring Sep 01, 2026, 12:25 AM UTC

   Service functionality has been restored, and the Customer Management Portal (CMP) is operating normally. The affected services have been successfully redeployed, disk utilization has returned to normal levels, and system health indicators are stable. We are actively monitoring the environment to ensure continued stability and to identify any remaining issues related to log growth and disk usage.

4. monitoring Sep 01, 2026, 02:58 AM UTC

   We are continuing to monitor for any further issues.

5. resolved Sep 01, 2026, 04:05 PM UTC

   The issue has been resolved. Services have been fully restored, and the platform is operating normally. All affected functionality is now available, and system performance has returned to expected levels. If you continue to experience any issues related to this incident, please contact PowerSchool Support for further assistance.

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Started Aug 27, 2026, 02:13 PM UTC· resolved Aug 27, 2026, 03:18 PM UTC

1. investigating Aug 27, 2026, 02:13 PM UTC

   We are investigating reports of users encountering access errors in PowerSchool eSchoolPlus SIS. Our teams are actively working to identify the cause and restore service. We will provide regular updates as more information becomes available.

2. monitoring Aug 27, 2026, 02:38 PM UTC

   We have confirmed that PowerSchool eSchoolPlus SIS is functioning normally. We will continue to monitor the application to ensure consistent performance and that all critical functionality remains intact as expected.

3. resolved Aug 27, 2026, 03:18 PM UTC

   The issue affecting access to eSchoolPlus this morning, related to the 26.8.0.0 release, has been resolved. Service has been restored for impacted customers. If you're still experiencing issues, please contact PowerSchool Support.

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Started Aug 20, 2026, 06:21 PM UTC· resolved Aug 21, 2026, 11:36 AM UTC

1. investigating Aug 20, 2026, 06:21 PM UTC

   We have identified the issue affecting scheduled provisioning and are actively working to restore normal operations. Some customers may be required to complete a reauthorization step to resume provisioning activities. Our team is assisting impacted customers and will continue to provide updates as progress is made.

2. identified Aug 20, 2026, 07:29 PM UTC

   We have identified an issue affecting scheduled provisioning for some customers. To restore normal provisioning, a reauthorization of the integration may be required. A step-by-step guide is available in our Community article and can be followed by a School Administrator to complete the reauthorization process. Once completed, scheduled provisioning will resume automatically. https://customercentral.powerschool.com/s/article/Schoology-SIS-Provisioning-Stops-Syncing-Due-to-Expired-OAuth-Token-Requiring-Reauthorization?language=en_US We are actively working to improve this experience and appreciate your patience. Please refer to the linked Community article for instructions and additional details. Further updates will be provided as available.

3. monitoring Aug 21, 2026, 03:01 AM UTC

   We have implemented corrective actions for customers impacted by this issue, including backend updates to help restore scheduled provisioning. We are currently monitoring service performance and are seeing provisioning activity resume successfully. If your organization continues to experience issues with scheduled provisioning or syncs are not running as expected, a reauthorization of the integration may be required. We strongly encourage School Administrators to review and follow the steps outlined in the Community article below: https://customercentral.powerschool.com/s/article/Schoology-SIS-Provisioning-Stops-Syncing-Due-to-Expired-OAuth-Token-Requiring-Reauthorization?language=en_US Once the reauthorization process is completed, scheduled provisioning should resume automatically. We will continue to monitor the service closely. If you continue to experience issues with your sync after following the guidance above, please contact PowerSchool Support for assistance. Further updates will be provided as needed.

4. resolved Aug 21, 2026, 11:36 AM UTC

   The issue reported for Schoology has been resolved and this incident has been closed.

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Started Aug 20, 2026, 02:58 PM UTC· resolved Aug 20, 2026, 04:31 PM UTC

1. investigating Aug 20, 2026, 02:58 PM UTC

   We are investigating an issue affecting some eFP customers. Users may experience difficulties signing in or may be unable to access certain areas of the application after logging in. Our teams are actively working to identify the cause and restore full functionality. We will provide additional updates as more information becomes available.

2. monitoring Aug 20, 2026, 03:20 PM UTC

   We have deployed a fix to production that has resolved the issue in eFinancePlus. We will continue to monitor the application to ensure consistent performance and critical functionality remains intact as expected.

3. resolved Aug 20, 2026, 04:31 PM UTC

   A fix was successfully deployed to address the issue affecting eFinancePlus. Following a period of monitoring, application performance and functionality have remained stable and are operating as expected. We appreciate your patience while we worked to resolve this issue. If you continue to experience any issues, please contact Support.

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Started Aug 19, 2026, 04:15 PM UTC· resolved Aug 19, 2026, 08:15 PM UTC

1. investigating Aug 19, 2026, 04:15 PM UTC

   We are currently investigating reports of users being unable to access Atrieve. We will continue to provide regular updates as we make progress toward resolution.

2. investigating Aug 19, 2026, 04:32 PM UTC

   We are actively investigating reports of login difficulties and slow application performance affecting some Atrieve customers. At this time, all Atrieve hosting environments remain operational, and our investigation has not identified any issues within the Atrieve application or hosting infrastructure. Our teams are reviewing potential upstream network-related factors and continue to gather information from affected customers and service providers. We will provide additional updates as more information becomes available.

3. investigating Aug 19, 2026, 04:54 PM UTC

   As part of our investigation, we have updated the affected hosts and continue to review potential network-related factors. We will provide further updates as more information becomes available.

4. monitoring Aug 19, 2026, 05:43 PM UTC

   We have received reports that login and performance issues have improved, and users are once again able to access Atrieve normally. While our investigation has not identified any issues within the Atrieve application or hosting infrastructure, we continue to review potential network-related factors. If you continue to experience issues, please contact Support.

5. resolved Aug 19, 2026, 08:15 PM UTC

   Login and performance issues reported by some Atrieve customers have subsided, and users are able to access Atrieve normally. We appreciate your patience. If you continue to experience issues, please contact Support.

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Started Aug 11, 2026, 09:30 PM UTC· resolved Aug 11, 2026, 11:20 PM UTC

1. investigating Aug 11, 2026, 09:30 PM UTC

   We are currently investigating an issue impacting multiple products. Users may experience: - Bad Gateway (502) errors - Increased latency - Intermittent access or performance degradation Our engineering teams are actively investigating the underlying cause and working to restore normal service as quickly as possible.

2. investigating Aug 11, 2026, 09:58 PM UTC

   During our ongoing investigation, we have identified that Employee Records - HigherEd is also experiencing impact related to this incident.

3. monitoring Aug 11, 2026, 10:08 PM UTC

   A fix has been implemented for the issue affecting multiple products. We are monitoring service performance to ensure stability.

4. resolved Aug 11, 2026, 11:20 PM UTC

   The issue impacting multiple products has been resolved. Service has been restored, and monitoring confirms platform stability.

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Started Aug 10, 2026, 02:42 PM UTC· resolved Aug 11, 2026, 10:35 AM UTC

1. investigating Aug 10, 2026, 02:42 PM UTC

   We are currently investigating an issue where users aren't able to login to Atrieve Web.

2. identified Aug 10, 2026, 04:17 PM UTC

   We have identified the cause for the ongoing issue in Atrieve Web and are working on deploying a fix to production. We will continue to provide regular updates on our progress.

3. monitoring Aug 10, 2026, 05:02 PM UTC

   We have deployed a fix to production that has resolved the issue in Atrieve Web. We will continue to monitor the application to ensure consistent performance and critical functionality remains intact as expected.

4. resolved Aug 11, 2026, 10:35 AM UTC

   The issue reported for Atrieve Web has been resolved and this incident has been closed.

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Started Aug 03, 2026, 05:58 PM UTC· resolved Aug 04, 2026, 08:52 AM UTC

1. investigating Aug 03, 2026, 05:58 PM UTC

   We are currently investigating an issue affecting Ecollect Forms within the Parent Portal. Some users are experiencing 504 Gateway Timeout errors when attempting to access or submit forms. We understand this is impacting critical workflows and apologize for the disruption. We will continue to provide updates as this investigation progresses. Thank you for your patience.

2. investigating Aug 03, 2026, 08:01 PM UTC

   We continue to investigate the issue affecting Ecollect Forms within the Parent Portal. We understand this is impacting critical workflows and apologize for the disruption. We will continue to provide updates as this investigation progresses. Thank you for your patience.

3. monitoring Aug 03, 2026, 10:02 PM UTC

   We have successfully deployed a fix to the production environment. Initial results indicate that the service is functioning normally and remains stable. We are continuing to closely monitor performance to ensure continued reliability.

4. resolved Aug 04, 2026, 08:52 AM UTC

   The issue reported for Ecollect Forms within the Parent Portal has been resolved and this incident has been closed.

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Started Jul 13, 2026, 03:18 PM UTC· resolved Jul 14, 2026, 10:08 AM UTC

1. investigating Jul 13, 2026, 03:18 PM UTC

   We are currently investigating reports that some imports for US Based Customers of Professional Learning and Perform Enterprise are not being processed as expected. Our team is actively working to identify the cause and will provide updates as more information becomes available.

2. investigating Jul 13, 2026, 03:28 PM UTC

   We are continuing to investigate this issue.

3. identified Jul 13, 2026, 03:49 PM UTC

   Our team has implemented a mitigation plan. Import jobs for Professional Learning and Perform Enterprise will be processed midday, while all remaining import jobs will be processed during the overnight cycle. Teams will actively monitor processing to confirm successful completion and will continue to provide updates as needed.

4. identified Jul 13, 2026, 10:51 PM UTC

   A fix has been implemented and we are monitoring the results.

5. resolved Jul 14, 2026, 10:08 AM UTC

   The reported issue has been resolved and this incident has been closed.

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Started Jun 29, 2026, 09:59 PM UTC· resolved Jul 01, 2026, 12:53 PM UTC

1. investigating Jun 29, 2026, 09:59 PM UTC

   We are aware and are investigating an issue affecting registration and case creation services.

2. monitoring Jun 29, 2026, 11:26 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Jul 01, 2026, 12:53 PM UTC

   The issue reported for PowerSchool Customer Central has been resolved and this incident has been closed

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Started Jun 26, 2026, 10:01 PM UTC· resolved Jun 27, 2026, 04:04 PM UTC

1. identified Jun 26, 2026, 10:01 PM UTC

   We have identified an issue affecting report card generation within Document Management. Our teams are actively working toward a resolution and are closely monitoring progress. We will continue to share updates as they become available.

2. monitoring Jun 27, 2026, 12:17 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Jun 27, 2026, 04:04 PM UTC

   This incident has been resolved.

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Started Jun 24, 2026, 01:25 PM UTC· resolved Jun 24, 2026, 08:31 PM UTC

1. investigating Jun 24, 2026, 01:25 PM UTC

   We are investigating reports of users unable to access within HigherEd within Canada. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.

2. identified Jun 24, 2026, 01:38 PM UTC

   We have identified the cause for the ongoing issue in HigherEd and are working on deploying a fix to production. We will continue to provide regular updates on our progress.

3. monitoring Jun 24, 2026, 01:57 PM UTC

   We have deployed a fix to production that has resolved the issue in HigherEd. We will continue to monitor the application to ensure consistent performance and critical functionality remains intact as expected.

4. resolved Jun 24, 2026, 08:31 PM UTC

   This incident has been resolved.

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Started Jun 24, 2026, 12:48 PM UTC· resolved Jun 24, 2026, 08:31 PM UTC

1. investigating Jun 24, 2026, 12:48 PM UTC

   We are investigating reports of unable to access application within SchoolSpring Job Board. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.

2. monitoring Jun 24, 2026, 01:02 PM UTC

   We have deployed a fix to production that has resolved the issue in SchoolSpring Job Board. We will continue to monitor the application to ensure consistent performance and critical functionality remains intact as expected.

3. resolved Jun 24, 2026, 08:31 PM UTC

   This incident has been resolved.

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Started Jun 18, 2026, 12:51 PM UTC· resolved Jun 21, 2026, 12:43 PM UTC

1. identified Jun 18, 2026, 12:51 PM UTC

   We have identified that Enrollment data replication for Connected Intelligence has stopped for customers on the Enrollment US1 server (https://registration.powerschool.com/). Data replication of new Enrollment records has been unavailable since 11:54 PM EDT on June 17. As a result, any Enrollment data created after this time is not being replicated and will not be available in Connected Intelligence. Our team has identified the cause and is working on remediation. Once complete, replication will be restored and a full reload will be performed to ensure data fidelity. Further updates will be provided as progress continues.

2. resolved Jun 21, 2026, 12:43 PM UTC

   A full data reload has been completed, and all Enrollment data has been validated for accuracy. Replication is now active, and new Enrollment data is flowing into Connected Intelligence as expected.

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