Scalepoint incident

Disruption of service (ClaimShop)

Critical Resolved

Scalepoint experienced a critical incident on October 14, 2026, lasting 57m. The incident has been resolved; the full update timeline is below.

Started
Oct 14, 2026, 07:27 AM UTC
Resolved
Oct 14, 2026, 08:25 AM UTC
Duration
57m
Detected by Pingoru
Oct 14, 2026, 07:27 AM UTC

Update timeline

  1. investigating Oct 14, 2026, 07:27 AM UTC

    Some of our users are currently experiencing issues in ClaimShop Settlement and the Shop. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.

  2. monitoring Oct 14, 2026, 07:34 AM UTC

    Shop is operational again. We are monitoring the status.

  3. resolved Oct 14, 2026, 08:25 AM UTC

    The issue has been resolved.