Scalepoint incident

ClaimShop Settlement & Shop are inaccessible

Critical Resolved View vendor source →

Scalepoint experienced a critical incident on June 16, 2025 affecting All (Entire system affected) and Settlement Tool and 1 more component, lasting 30m. The incident has been resolved; the full update timeline is below.

Started
Jun 16, 2025, 05:38 AM UTC
Resolved
Jun 16, 2025, 06:08 AM UTC
Duration
30m
Detected by Pingoru
Jun 16, 2025, 05:38 AM UTC

Affected components

All (Entire system affected)Settlement ToolShop

Update timeline

  1. investigating Jun 16, 2025, 05:38 AM UTC

    We are currently experiencing issues accessing ClaimShop Settlement and the Shop. What does this mean? Claim handlers and end-users are unable to complete work and gain access to their settlement. he issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.

  2. resolved Jun 16, 2025, 06:08 AM UTC

    This incident has been resolved.