Scalepoint experienced a critical incident on June 16, 2025 affecting All (Entire system affected) and Settlement Tool, lasting 15m. The incident has been resolved; the full update timeline is below.
Affected components
All (Entire system affected)Settlement Tool
Update timeline
- investigating Jun 16, 2025, 12:12 PM UTC
We are currently experiencing issues with access Settlement. What does this mean? Claimhandlers are unable to gain access to Settlement and complete work. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide or the issue has been resolved.
- monitoring Jun 16, 2025, 12:19 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 16, 2025, 12:28 PM UTC
This incident has been resolved.