Scalepoint incident

ClaimShop Settlement & Shop are inaccessible

Critical Resolved View vendor source →

Scalepoint experienced a critical incident on June 17, 2025 affecting All (Entire system affected) and Settlement Tool, lasting 21m. The incident has been resolved; the full update timeline is below.

Started
Jun 17, 2025, 05:37 AM UTC
Resolved
Jun 17, 2025, 05:59 AM UTC
Duration
21m
Detected by Pingoru
Jun 17, 2025, 05:37 AM UTC

Affected components

All (Entire system affected)Settlement Tool

Update timeline

  1. investigating Jun 17, 2025, 05:37 AM UTC

    We are currently experiencing issues accessing ClaimShop Settlement and the Shop. What does this mean? Claim handlers and end-users are unable to complete work and gain access to their settlement. he issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.

  2. monitoring Jun 17, 2025, 05:41 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 17, 2025, 05:59 AM UTC

    This incident has been resolved.