Scalepoint experienced a critical incident on August 6, 2025 affecting All (Entire system affected) and Settlement Tool, lasting 19h 43m. The incident has been resolved; the full update timeline is below.
Affected components
All (Entire system affected)Settlement Tool
Update timeline
- investigating Aug 06, 2025, 11:08 AM UTC
Some of our users are currently experiencing issues when working with Settlement Tool. Some of our claimshandlers are unable to access Settlement Tool. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
- monitoring Aug 06, 2025, 11:33 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 07, 2025, 06:52 AM UTC
This incident has been resolved.