Scalepoint incident

Disruption of service - CORE & HUB

Minor Resolved View vendor source →

Scalepoint experienced a minor incident on August 29, 2025 affecting All (Entire system affected) and HUB Motor and 1 more component, lasting 4h 50m. The incident has been resolved; the full update timeline is below.

Started
Aug 29, 2025, 07:02 AM UTC
Resolved
Aug 29, 2025, 11:52 AM UTC
Duration
4h 50m
Detected by Pingoru
Aug 29, 2025, 07:02 AM UTC

Affected components

All (Entire system affected)HUB MotorHUB HealthHUB PropertyMobile App (Scalepoint HUB Property)

Update timeline

  1. investigating Aug 29, 2025, 07:02 AM UTC

    Some of our users are currently experiencing degraded performance working in CORE & HUB system. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.

  2. identified Aug 29, 2025, 07:16 AM UTC

    The issue has been identified and we are working on implementing a fix.

  3. monitoring Aug 29, 2025, 07:47 AM UTC

    A fix has been implemented and we are monitoring results.

  4. monitoring Aug 29, 2025, 09:23 AM UTC

    We are still monitoring the results.

  5. resolved Aug 29, 2025, 11:52 AM UTC

    This incident has been resolved.