Scalepoint experienced a notice incident on October 7, 2025 affecting All (Entire system affected) and Automation Engine and 1 more component, lasting 1m. The incident has been resolved; the full update timeline is below.
Affected components
All (Entire system affected)Automation EngineCommunicationHUB MotorHUB HealthHUB PropertyMobile App (Scalepoint HUB Property)
Update timeline
- monitoring Oct 07, 2025, 05:48 AM UTC
Some of our users are currently experiencing working in CORE & HUB system. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
- monitoring Oct 07, 2025, 05:49 AM UTC
We are continuing to monitor for any further issues.
- resolved Oct 07, 2025, 05:49 AM UTC
This incident has been resolved.