Scalepoint experienced a minor incident on October 27, 2025 affecting All (Entire system affected) and Shop, lasting 2h 52m. The incident has been resolved; the full update timeline is below.
Affected components
All (Entire system affected)Shop
Update timeline
- investigating Oct 27, 2025, 08:09 AM UTC
Some of our users are unable to gain access to their settlement and Shop purchases. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
- monitoring Oct 27, 2025, 08:38 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 27, 2025, 11:02 AM UTC
This incident has been resolved.