Scalepoint experienced a critical incident on October 27, 2025 affecting All (Entire system affected) and Automation Engine and 1 more component, lasting 1h 58m. The incident has been resolved; the full update timeline is below.
Affected components
All (Entire system affected)Automation EngineCommunicationHUB MotorHUB HealthHUB PropertyMobile App (Scalepoint HUB Property)
Update timeline
- investigating Oct 27, 2025, 09:04 AM UTC
Some of our users are experiencing issues working in CORE & HUB system. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
- monitoring Oct 27, 2025, 09:10 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 27, 2025, 11:03 AM UTC
This incident has been resolved.