Scalepoint experienced a major incident on November 13, 2025 affecting All (Entire system affected) and Communication and 1 more component, lasting 43m. The incident has been resolved; the full update timeline is below.
Affected components
All (Entire system affected)CommunicationHUB MotorHUB HealthHUB Property
Update timeline
- investigating Nov 13, 2025, 07:11 AM UTC
Some users may experience issues with PDF documents on ClaimsCORE & HUB The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
- investigating Nov 13, 2025, 07:31 AM UTC
We are continuing to investigate this issue.
- identified Nov 13, 2025, 07:41 AM UTC
Issue has been identified and we are looking to implement a fix asap.
- resolved Nov 13, 2025, 07:55 AM UTC
A fix has been implemented and we are monitoring results.