Scalepoint experienced a critical incident on January 12, 2026 affecting All (Entire system affected) and Automation Engine and 1 more component, lasting 26m. The incident has been resolved; the full update timeline is below.
Affected components
All (Entire system affected)Automation EngineCommunicationHUB MotorHUB HealthHUB PropertyMobile App (Scalepoint HUB Property)
Update timeline
- investigating Jan 12, 2026, 01:10 PM UTC
Some of our users are currently experiencing working in CORE & HUB system. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
- monitoring Jan 12, 2026, 01:21 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 12, 2026, 01:36 PM UTC
This incident has been resolved.