Scalepoint experienced a critical incident on February 6, 2026 affecting All (Entire system affected) and Automation Engine and 1 more component, lasting 36m. The incident has been resolved; the full update timeline is below.
Affected components
All (Entire system affected)Automation EngineCommunicationHUB MotorHUB HealthHUB PropertyMobile App (Scalepoint HUB Property)
Update timeline
- investigating Feb 06, 2026, 10:08 AM UTC
Some of our users are experiencing issues working in CORE & HUB system. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
- monitoring Feb 06, 2026, 10:14 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 06, 2026, 10:45 AM UTC
This incident has been resolved.