Scalepoint incident

Disruption of service - CORE & HUB

Critical Resolved View vendor source →
Started
Mar 04, 2026, 09:00 AM UTC
Resolved
Mar 04, 2026, 10:34 AM UTC
Duration
1h 33m
Detected by Pingoru
Mar 04, 2026, 09:00 AM UTC

Affected components

All (Entire system affected)SandboxAutomation EngineCommunicationHUB MotorHUB HealthHUB PropertyMobile App (Scalepoint HUB Property)

Update timeline

  1. investigating Mar 04, 2026, 09:00 AM UTC

    Some of our users are experiencing issues working in CORE & HUB system. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.

  2. investigating Mar 04, 2026, 09:03 AM UTC

    We are continuing to investigate this issue.

  3. investigating Mar 04, 2026, 09:11 AM UTC

    We are continuing to investigate this issue.

  4. monitoring Mar 04, 2026, 09:41 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Mar 04, 2026, 10:34 AM UTC

    This incident has been resolved.

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