Scalepoint experienced a critical incident on March 4, 2026 affecting All (Entire system affected) and Sandbox and 1 more component, lasting 1h 33m. The incident has been resolved; the full update timeline is below.
Affected components
All (Entire system affected)SandboxAutomation EngineCommunicationHUB MotorHUB HealthHUB PropertyMobile App (Scalepoint HUB Property)
Update timeline
- investigating Mar 04, 2026, 09:00 AM UTC
Some of our users are experiencing issues working in CORE & HUB system. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
- investigating Mar 04, 2026, 09:03 AM UTC
We are continuing to investigate this issue.
- investigating Mar 04, 2026, 09:11 AM UTC
We are continuing to investigate this issue.
- monitoring Mar 04, 2026, 09:41 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 04, 2026, 10:34 AM UTC
This incident has been resolved.