Scalepoint experienced a minor incident on March 17, 2025 affecting All (Entire system affected) and Settlement Tool, lasting 1h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 17, 2025, 07:17 AM UTC
We are currently experiencing issues with degraded performance in Settlement. What does this mean? Claimhandlers are unable to complete work in Settlement. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide or the issue has been resolved.
- investigating Mar 17, 2025, 07:17 AM UTC
We are continuing to investigate this issue.
- identified Mar 17, 2025, 07:38 AM UTC
Issues have been identified in catalog. A fix is currently being implemented.
- monitoring Mar 17, 2025, 08:06 AM UTC
Fix is implemented and Settlement is restored. We will continue to monitor the situation.
- resolved Mar 17, 2025, 09:07 AM UTC
This incident has been resolved.