Scalepoint incident

Email Services experiencing issues

Minor Resolved View vendor source →

Scalepoint experienced a minor incident on March 17, 2025 affecting Communication and Communication, lasting 4h 6m. The incident has been resolved; the full update timeline is below.

Started
Mar 17, 2025, 10:57 AM UTC
Resolved
Mar 17, 2025, 03:03 PM UTC
Duration
4h 6m
Detected by Pingoru
Mar 17, 2025, 10:57 AM UTC

Affected components

CommunicationCommunication

Update timeline

  1. identified Mar 17, 2025, 10:57 AM UTC

    A thirdparty provider for email services is currently experiencing issues with outbound and inbound emails. This means emails sent to and from claims in Scalepoint systems might not be be received. We are monitoring the situationen and will update as soon as new information is provided.

  2. identified Mar 17, 2025, 12:02 PM UTC

    The issue has been identified and our provider is working towards implementing a fix.

  3. identified Mar 17, 2025, 02:23 PM UTC

    Our provider is still working towards a fix.

  4. resolved Mar 17, 2025, 03:03 PM UTC

    Supplier has implemented a mitigation for email processing. Functionality is restored.