Scalepoint experienced a major incident on March 6, 2025, lasting 3h 20m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Mar 06, 2025, 10:49 AM UTC
We are currently experiencing issues with access to MyClaim What does this mean? End users are unable to access of MyClaim, as the message are not recieved. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
- identified Mar 06, 2025, 11:17 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 06, 2025, 12:53 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 06, 2025, 02:09 PM UTC
This incident has been resolved.