Scalepoint experienced a notice incident on February 27, 2025, lasting 7d 7h. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Feb 27, 2025, 07:53 AM UTC
During a cleanup of inactive motor claims in HUB Motor, we have inadvertently closed more claims than anticipated. We are working to reopen all claims and associated tasks as quickly as possible. What does this mean? A lot of autorepairshops whom have been ordered to provide service on cars, will be unable to complete tasks in supplied claim number, since claim has been closed. Please contact Scalepoint Support if you need a claim reopened. We apologise for the inconveninces this may cause and are working actively to resolve the issue.
- identified Feb 27, 2025, 12:33 PM UTC
We are continueing to work on a fix for this issue.
- identified Feb 28, 2025, 07:13 AM UTC
Work on fix, which should reopen claims closed in error, is still ongoing. We will report as soon as we get closer to resolving the incident.
- identified Mar 03, 2025, 09:59 AM UTC
Work continues today. We hope to be able to reopen claims soon.
- resolved Mar 06, 2025, 02:58 PM UTC
This incident has been resolved. All claims have been reopened and all repairshops have been informed.