Scalepoint incident

Some users are having issues connecting to HUB Property

Minor Resolved View vendor source →

Scalepoint experienced a minor incident on March 24, 2025, lasting 1h 30m. The incident has been resolved; the full update timeline is below.

Started
Mar 24, 2025, 12:34 PM UTC
Resolved
Mar 24, 2025, 02:04 PM UTC
Duration
1h 30m
Detected by Pingoru
Mar 24, 2025, 12:34 PM UTC

Update timeline

  1. investigating Mar 24, 2025, 12:34 PM UTC

    We have gotten reports from multiple tenants, that many users are unable to access HUB system. We are investigating issue at the highest priority,

  2. investigating Mar 24, 2025, 12:42 PM UTC

    We are continuing to investigate this issue.

  3. investigating Mar 24, 2025, 01:47 PM UTC

    We are stil investigating this sporadic issue. Currently we suggest all users affected by the issue, clear their browser data. This is usually done by opening your browser settings and search for "Delete browser data" and ensuring to delete "Cookie and other sitedata", "cached images and files" and sitepermissions.

  4. resolved Mar 24, 2025, 02:04 PM UTC

    Users affected by sudden timeout and access issues, are reporting it has been resolved. Any user who may still have trouble with access, are welcome to reachout to our support.