Scalepoint experienced a minor incident on March 31, 2025 affecting All (Entire system affected) and Settlement Tool, lasting 2h 11m. The incident has been resolved; the full update timeline is below.
Affected components
All (Entire system affected)Settlement Tool
Update timeline
- identified Mar 31, 2025, 09:45 AM UTC
We have identified an issue that may have users experience issues with degraded performance in Settlement tool. What does this mean? Claimhandlers may experience degraded performance using Settlement tool. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide or the issue has been resolved.
- monitoring Mar 31, 2025, 11:19 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 31, 2025, 11:57 AM UTC
This incident has been resolved.