Scalepoint incident

Disruption of service - ClaimsCORE & HUB

Major Resolved

Scalepoint experienced a major incident on September 26, 2026, lasting 31m. The incident has been resolved; the full update timeline is below.

Started
Sep 26, 2026, 06:04 AM UTC
Resolved
Sep 26, 2026, 06:36 AM UTC
Duration
31m
Detected by Pingoru
Sep 26, 2026, 06:04 AM UTC

Update timeline

  1. investigating Sep 26, 2026, 06:04 AM UTC

    Some of our users are experiencing issues working in ClaimsCORE & HUB system. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.

  2. monitoring Sep 26, 2026, 06:14 AM UTC

    Fix is introduced and we are monitoring the situation.

  3. monitoring Sep 26, 2026, 06:28 AM UTC

    Some users may still be experiencing degraded performance. We are working to resolve remaining issues and monitoring the effects.

  4. resolved Sep 26, 2026, 06:36 AM UTC

    Final adjustments have been implemented and system performance is back to normal. Incident has been resolved.