ScalePad experienced a critical incident on October 20, 2025 affecting ControlMap, lasting 18h 32m. The incident has been resolved; the full update timeline is below.
Affected components
ControlMap
Update timeline
- investigating Oct 20, 2025, 08:20 PM UTC
We are currently investigating this issue.
- identified Oct 20, 2025, 08:56 PM UTC
The issue has been identified as an issue with our backing database for ControlMap in this region. We're working on a fix.
- monitoring Oct 20, 2025, 09:06 PM UTC
Our backing database for ControlMap in the United States region has become healthy again, and ControlMap services are recovering - we're continuing to monitor.
- resolved Oct 21, 2025, 02:52 PM UTC
This incident is resolved. We'll continue to monitor our backing database in the US region. We appreciate your patience and understanding.