ScalePad incident

Backup Radar: Daily report emails not being received

Minor Resolved View vendor source →

ScalePad experienced a minor incident on November 21, 2025 affecting Backup Radar, lasting 2d 21h. The incident has been resolved; the full update timeline is below.

Started
Nov 21, 2025, 06:21 PM UTC
Resolved
Nov 24, 2025, 03:44 PM UTC
Duration
2d 21h
Detected by Pingoru
Nov 21, 2025, 06:21 PM UTC

Affected components

Backup Radar

Update timeline

  1. monitoring Nov 21, 2025, 06:21 PM UTC

    We have identified an issue with our email provider which is delaying delivery of daily report emails by Backup Radar. We've deployed a fix and are verifying that pending reports are being correctly sent out.

  2. monitoring Nov 21, 2025, 09:40 PM UTC

    We are seeing delivery rates of our queued reports steadily increase following our deployed fix. We will continue to monitor how delivery rates evolve over the weekend.

  3. resolved Nov 24, 2025, 03:44 PM UTC

    We have confirmed all affected reports were properly processing over the weekend. We will be closing up this incident now. Thank you very much for your patience.