ScalePad incident
Sync Issues with MS365 Multi-Tenant Integration
ScalePad experienced a minor incident on January 12, 2026 affecting Lifecycle Manager, lasting 37d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 12, 2026, 08:39 PM UTC
A subset of partners may encounter errors when syncing certain tenants or specific tenant data from our MS365 Multi-Tenant integration. Our team is treating this as urgent and actively working to identify the root cause and implement a resolution. For now, if you encounter this error, use our MS365 Single-Tenant integration for key clients.
- resolved Feb 18, 2026, 11:48 PM UTC
We’ve released a new MS365 Multi-Tenant integration that resolves the challenges faced by some partners using the previous integration. To add the new integration, here are the steps: https://help.lifecyclemanager.com/hc/en-us/articles/45103723278107-Integrating-with-Microsoft-365-Multi-Tenant If you run into issues, or if data still doesn’t appear as expected after completing the setup, please work through the troubleshooting steps in this article: https://help.lifecyclemanager.com/hc/en-us/articles/46603439704603-Resolving-Microsoft-365-Multi-Tenant-Sync-issues