ScalePad incident

Backup Radar: Unable to collect ConnectWise Cloud Backup (Skykick) data.

Minor Ongoing View vendor source →

ScalePad is currently experiencing a minor incident affecting Backup Radar, which began 7h ago. The vendor's full update timeline is below.

Started
Oct 19, 2026, 03:19 PM UTC
Resolved
Ongoing
Duration
● 7h 17m
Detected by Pingoru
Oct 19, 2026, 03:19 PM UTC

Affected components

Backup Radar

Update timeline

  1. monitoring Oct 19, 2026, 03:19 PM UTC

    ConnectWise has currently disabled API access to its Cloud Backup (Skykick) service due to suspected unauthorized access to their infrastructure. This is preventing Backup Radar from accessing any new data regarding ConnectWise backups. We are monitoring the situation based on their own status posting at https://www.connectwise.com/company/trust/advisories and will update the situation here as appropriate. Thank you for your understanding.