Sauce Labs incident

2026-July-1 Resolved Service Incident 1

Resolved after 4 hours 29 minutes, on July 1, 2026.

postmortem Aug 11, 2026, 08:37 PM UTC

### **Dates:** Wednesday July 1st 2026, 17:02 UTC - 21:31 UTC ### **What happened:** macOS 14 tests in the US West and EU Central data centers were unable to start. ### **Why it happened:** An internal datasource was unavailable due to a missing configuration entry. ### **How we fixed it:** The missing entry was replaced. ### **What we are doing to prevent it from happening again:** Safeguards have been put in place to prevent in-use datasource removal from configuration.

Started
Jul 01, 2026, 05:02 PM UTC
Resolved
Jul 01, 2026, 09:31 PM UTC
Duration
4h 29m
Detected by Pingoru
Jul 01, 2026, 05:02 PM UTC

Update timeline

  1. resolved Jul 01, 2026, 09:37 PM UTC

    On July 1st between 17:02 UTC and 21:31 UTC, macOS 14 tests were failing to start in the US-West and EU-Central data centers. This issue has been resolved. All services are fully operational.

  2. postmortem Aug 11, 2026, 08:37 PM UTC

    ### **Dates:** Wednesday July 1st 2026, 17:02 UTC - 21:31 UTC ### **What happened:** macOS 14 tests in the US West and EU Central data centers were unable to start. ### **Why it happened:** An internal datasource was unavailable due to a missing configuration entry. ### **How we fixed it:** The missing entry was replaced. ### **What we are doing to prevent it from happening again:** Safeguards have been put in place to prevent in-use datasource removal from configuration.

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