Resolved after 13 hours 12 minutes, affecting EU-Central and EU-Central and 1 more, on October 13, 2026.
The root cause of issue affecting our UI access in the EU-Central-1 is tied to an ongoing incident with one of our third-party infrastructure providers in the data center. While our team is keeping this incident ticket closed on our end, we are actively tracking the provider's ongoing investigation and will monitor performance closely.
Affected components
Update timeline
- investigating Oct 13, 2026, 08:58 AM UTC
We are experiencing an issue with the Sauce Labs UI in EU-Central-1 data center. We are investigating.
- investigating Oct 13, 2026, 10:04 AM UTC
We are still experiencing issues with the Sauce Labs UI in the EU-Central-1 data center. We are continuing to investigate.
- investigating Oct 13, 2026, 11:38 AM UTC
We have made progress in narrowing down the cause of the ongoing Sauce Labs UI issues in the EU-Central-1 data center. The investigation is ongoing.
- investigating Oct 13, 2026, 01:30 PM UTC
We are working closely with our third-party providers to resolve the ongoing issue in the EU-Central-1 data center. The investigation is ongoing.
- investigating Oct 13, 2026, 03:39 PM UTC
We are continuing to work with our partners and relevant teams to investigate and resolve the ongoing issue in the EU-Central-1 data center. We will share further updates as more information becomes available.
- resolved Oct 13, 2026, 10:10 PM UTC
The root cause of issue affecting our UI access in the EU-Central-1 is tied to an ongoing incident with one of our third-party infrastructure providers in the data center. While our team is keeping this incident ticket closed on our end, we are actively tracking the provider's ongoing investigation and will monitor performance closely.
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