Resolved after 18 hours 29 minutes, on May 21, 2026.
### **Dates:** Wednesday, May 13th 2026, 18:47 UTC - Friday, May 15th 2026, 09:23 UTC. ### **What happened:** Customers were unable to access test run summaries for Real Device Cloud \(RDC\) jobs because events stopped publishing to the jobs Kafka topic in US-EAST. ### **Why it happened:** An authentication key used by the message producer unexpectedly lost its permissions during an account cleanup. ### **How we fixed it:** Manually restored the required permissions to re-establish the connection and resume service. ### **What we are doing to prevent it from happening again:** Migrating to a permanent service account, implementing a Dead Letter Queue \(DLQ\) for the jobs Kafka topic, and replaying the missing events to restore customer data.
Update timeline
- resolved May 21, 2026, 02:53 PM UTC
Between May 13th 18:47 UTC and May 15th 9:23 UTC, we experienced test details not appearing in the dashboard of the US-East Data Center. This issue has been resolved. All services are fully operational.
- postmortem May 26, 2026, 03:07 PM UTC
### **Dates:** Wednesday, May 13th 2026, 18:47 UTC - Friday, May 15th 2026, 09:23 UTC. ### **What happened:** Customers were unable to access test run summaries for Real Device Cloud \(RDC\) jobs because events stopped publishing to the jobs Kafka topic in US-EAST. ### **Why it happened:** An authentication key used by the message producer unexpectedly lost its permissions during an account cleanup. ### **How we fixed it:** Manually restored the required permissions to re-establish the connection and resume service. ### **What we are doing to prevent it from happening again:** Migrating to a permanent service account, implementing a Dead Letter Queue \(DLQ\) for the jobs Kafka topic, and replaying the missing events to restore customer data.
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