Resolved after 35 minutes, affecting EU-Central and EU-Central and 1 more, on September 3, 2025.
### **Dates:** Wednesday September 5th 2025, 13:50 UTC - 16:31 UTC ### **What happened:** The App Storage Service in the EU Central 1 data center experienced elevated response times, leading to timeout errors with uploading applications. ### **Why it happened:** The App Storage Service experienced connection issues with the backend. ### **How we fixed it:** The connection issues were resolved by restarting the affected application. ### **What we are doing to prevent it from happening again:** We have improved observability signals for the App Storage Service and implemented regular scheduled restarts of the application.
Affected components
Update timeline
- investigating Sep 03, 2025, 04:34 PM UTC
We are currently seeing app storage upload issues in the EU datacenter. We are investigating.
- resolved Sep 03, 2025, 05:10 PM UTC
After taking remedial action, the app storage service has been restored in the EU Data Center. All services are fully operational.
- postmortem Dec 11, 2025, 04:00 PM UTC
### **Dates:** Wednesday September 5th 2025, 13:50 UTC - 16:31 UTC ### **What happened:** The App Storage Service in the EU Central 1 data center experienced elevated response times, leading to timeout errors with uploading applications. ### **Why it happened:** The App Storage Service experienced connection issues with the backend. ### **How we fixed it:** The connection issues were resolved by restarting the affected application. ### **What we are doing to prevent it from happening again:** We have improved observability signals for the App Storage Service and implemented regular scheduled restarts of the application.
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