Sauce Labs experienced a critical incident on October 29, 2025 affecting US-West, lasting 1h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 29, 2025, 09:27 AM UTC
We are currently experiencing issues with live test execution on Real Devices for IOS and Android in the US-West-1 datacenter. We are investigating.
- resolved Oct 29, 2025, 10:47 AM UTC
After taking remedial action, live tests on Real Devices are now running normally in the US-West-1 Data Center. All services are fully operational.
- postmortem Dec 11, 2025, 04:51 PM UTC
### **Dates:** Monday, October 27th 2025, 15:27 UTC - Wednesday, October 29th 2025, 11:34 UTC. ### **What happened:** Real Device Live Testing availability gradually decreased in the US-West-1 data center. ### **Why it happened:** A product defect was introduced which caused Live Testing sessions on Real Devices to fail to start. ### **How we fixed it:** We performed a rollback to the previous working release. ### **What we are doing to prevent it from happening again:** We have improved monitoring & alerting and enhanced our post-deployment validation processes.