Resolved after 1 hour 45 minutes, on November 3, 2025.
### **Dates:** Monday November 3 2025, 12:40 UTC - 14:25 UTC. ### **What happened:** The Sauce Labs dashboard for Insights and Test Results was unresponsive, causing issues showing test results and related information. ### **Why it happened:** A data store for some components of the dashboard experienced unusually high load, resulting in an unresponsive service. ### **How we fixed it:** The issue was resolved by increasing the resources for the affected data store service. ### **What we are doing to prevent it from happening again:** Support for the 3rd party vendor's logging and metrics tools has been improved.
Update timeline
- resolved Nov 03, 2025, 04:19 PM UTC
Access to test results was interrupted in our EU Data Center from 12:40 UTC to 14:25 UTC. The issue has been identified and resolved.
- postmortem Dec 11, 2025, 05:16 PM UTC
### **Dates:** Monday November 3 2025, 12:40 UTC - 14:25 UTC. ### **What happened:** The Sauce Labs dashboard for Insights and Test Results was unresponsive, causing issues showing test results and related information. ### **Why it happened:** A data store for some components of the dashboard experienced unusually high load, resulting in an unresponsive service. ### **How we fixed it:** The issue was resolved by increasing the resources for the affected data store service. ### **What we are doing to prevent it from happening again:** Support for the 3rd party vendor's logging and metrics tools has been improved.
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