Sardine experienced a minor incident on August 1, 2025 affecting Dashboard, lasting 2d 20h. The incident has been resolved; the full update timeline is below.
Affected components
Dashboard
Update timeline
- investigating Aug 01, 2025, 04:03 PM UTC
We are currently encountering an issue with a search degradation on Customer Intelligence, some columns in the Customer Intelligence view are also missing at the moment. Feedback status can also be outdated. Manual Verification is also not available. Our engineering team is working on a fix.
- identified Aug 01, 2025, 07:19 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 01, 2025, 09:25 PM UTC
These environments are back to normal: - Prod US - Prod EU - Sandbox EU Team is still working on Sanbox US
- resolved Aug 04, 2025, 12:17 PM UTC
This incident has been fully resolved. Sandbox US search was re enabled during the weekend.