Sardine incident

Persistent Tags can't be created in Production US

Minor Resolved View vendor source →

Sardine experienced a minor incident on March 12, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Mar 12, 2026, 01:14 AM UTC
Resolved
Mar 12, 2026, 01:14 AM UTC
Duration
—
Detected by Pingoru
Mar 12, 2026, 01:14 AM UTC

Update timeline

  1. monitoring Mar 12, 2026, 01:14 AM UTC

    Mar 12, 01:14 UTC Resolved - This incident has been resolved. Mar 11, 22:01 UTC Identified - Starting Mar 11, 2026 — 20:20:27.906 (UTC) we are facing an issue that doesn't allow the creation of Persistent Tags. Requests will go through fine but tags won't be created. Team identified root cause already and it's working on solving it. Persistent tags are also known as customer tags: https://docs.sardine.ai/guides/integration/developerresources/tags#using-customer-tags-in-the-dashboard This ONLY affects Production US, no other environment.