Sardine incident
Customer Intelligence tab in US Production Dashboard not showing sessions/transactions
Major Vendor's status page →
Resolved after 1 hour 25 minutes, affecting Dashboard, on July 24, 2026.
New sessions are being shown OK, a few older ones might still be missing, they'll be shown shortly.
Affected components
Dashboard
Update timeline
- investigating Jul 24, 2026, 12:42 AM UTC
We are currently investigating this issue.
- identified Jul 24, 2026, 12:58 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 24, 2026, 01:19 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 24, 2026, 01:41 AM UTC
New sessions are being shown OK, a few older ones might still be missing, they'll be shown shortly.
- resolved Jul 24, 2026, 02:07 AM UTC
This incident has been resolved.
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