Sardine incident

Customer Intelligence tab in US Production Dashboard not showing sessions/transactions

Major Resolved View vendor source →

Sardine experienced a major incident on July 24, 2026 affecting Dashboard, lasting 1h 25m. The incident has been resolved; the full update timeline is below.

Started
Jul 24, 2026, 12:42 AM UTC
Resolved
Jul 24, 2026, 02:07 AM UTC
Duration
1h 25m
Detected by Pingoru
Jul 24, 2026, 12:42 AM UTC

Affected components

Dashboard

Update timeline

  1. investigating Jul 24, 2026, 12:42 AM UTC

    We are currently investigating this issue.

  2. identified Jul 24, 2026, 12:58 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 24, 2026, 01:19 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Jul 24, 2026, 01:41 AM UTC

    New sessions are being shown OK, a few older ones might still be missing, they'll be shown shortly.

  5. resolved Jul 24, 2026, 02:07 AM UTC

    This incident has been resolved.