Sardine experienced a major incident on July 16, 2026 affecting Dashboard, lasting 1h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Dashboard
Update timeline
- investigating Jul 16, 2026, 12:40 PM UTC
We are currently experiencing degraded performance in retrieving the latest customer sessions in the Customer Intelligence page. Root cause has been determined. We are working on resolution.
- identified Jul 16, 2026, 12:40 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jul 16, 2026, 12:41 PM UTC
We are continuing to work on a fix for this issue.
- identified Jul 16, 2026, 12:41 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jul 16, 2026, 01:13 PM UTC
A fix has been implemented and results are being displayed in the Customer Intelligence page. We are monitoring the process until full service is restored.
- monitoring Jul 16, 2026, 01:13 PM UTC
We are continuing to monitor for any further issues.
- resolved Jul 16, 2026, 02:25 PM UTC
The issue has been resolved.