Sardine experienced a notice incident on May 22, 2026, lasting 1h 5m. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved May 22, 2026, 11:31 PM UTC
From 10:22 UTC to to 11:05 UTC elevated latency could have affected some API requests.
- postmortem May 26, 2026, 10:56 PM UTC
#### Summary Our cache service experienced intermittent latency issues on May 22, 2026. Service has been fully restored. #### What Happened Our cache infrastructure experienced three distinct periods of elevated latency: * 22:23-22:31 UTC * 22:46-22:52 UTC * 23:00-23:05 UTC The system partially recovered between incidents but experienced cascading failures before full restoration at 23:05 UTC #### Why It Happened The incident began with an unusual spike in cache sets and cache deletes that stressed the caching infrastructure. #### What We're Doing About It * Implementing infrastructure improvements to prevent similar incidents resulting from noisy neighbor pattern * Enhancing cache monitoring, alerting and run books * Working with SME’s from our cloud provider to identify and address any contributing factors We apologize for the disruption and appreciate your patience.