Sardine incident

Some sessions not being displayed in the dashboard

Notice Resolved View vendor source →

Sardine experienced a notice incident on August 14, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Aug 14, 2025, 12:04 PM UTC
Resolved
Aug 13, 2025, 11:00 PM UTC
Duration
—
Detected by Pingoru
Aug 14, 2025, 12:04 PM UTC

Update timeline

  1. resolved Aug 14, 2025, 12:04 PM UTC

    While deploying a new component to display Synthetic ID information we changed the way the backend and frontend communicates which brought issues. - This did not cause any data loss/risk analysis errors, it only prevented clients from opening specific customer sessions. - All sessions can be visualized normally after the fix was deployed. (around 11 PM UTC) - The problem started with the new Backend version deployment, around 8 PM UTC, and was fixed around 11 PM UTC.