Sardine incident

Outage and timeouts on Bank third party provider

Notice Resolved View vendor source →

Sardine experienced a notice incident on September 17, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Sep 17, 2025, 04:44 PM UTC
Resolved
Sep 17, 2025, 11:00 AM UTC
Duration
—
Detected by Pingoru
Sep 17, 2025, 04:44 PM UTC

Update timeline

  1. resolved Sep 17, 2025, 04:44 PM UTC

    Our third party provider for Bank enrichment encountered an outage on their end, remaining unavailable for 40 minutes with timeouts. During the outage, the system returned HTTP 500 responses for about 5 minutes. After 40 minutes of remediation, their system recovered. The issue started 10:55 AM UTC and ended on 11:45 AM UTC.