Resolved after 3 hours 1 minute, affecting Travel, on October 23, 2026.
We have observed recovery of a service degradation impacting Concur Travel. This issue was impacting all air, car, and hotel booking submissions via the Sabre Global Distribution System (GDS) in all Data Centers. Air, car, and hotel searches could be successfully performed. However, when attempting to finalize and submit the booking, an error was presented. This error prevented the successful submission of travel bookings. Additionally, attempts to modify or cancel existing bookings could not be successfully executed. Important: Should an error have been encountered while finalizing a hotel booking, it was important to refrain from re-attempting the booking, as it was possible this could have resulted in duplicate bookings. Please reach out to the hotel directly to prevent potential no show charges if hotel bookings were re-attempted during the time of impact. Workaround: Unfortunately, there was no available workaround for you during the time of impact. The Incident Response Team worked with Sabre to restore service. We have verified that service performance is stable and will now resolve the incident. An investigation into the root cause of this incident will be conducted , and a root cause analysis report provided when that investigation is complete.
Affected components
Update timeline
- investigating Oct 23, 2026, 03:57 PM UTC
We are working to determine the user impact and will provide information as it becomes available.
- resolved Oct 23, 2026, 04:33 PM UTC
We have identified a service degradation impacting Concur Travel. This issue is impacting all air, car, and hotel booking submissions via the Sabre Global Distribution System (GDS) in all Data Centers. Air, car, and hotel searches can be successfully performed. However, when attempting to finalize and submit the booking, an error is presented. This error is preventing the successful submission of travel bookings. Additionally, attempts to modify or cancel existing bookings cannot be successfully executed. Important: Should an error be encountered while finalizing a hotel booking, please do not re-attempt the booking, as it is possible this could result in duplicate bookings. Please reach out to the hotel directly to prevent potential no show charges. Workaround: Unfortunately, there is no available workaround for you at this time. The Incident Response Team (IRT) is working with Sabre to provide resolution. Our next scheduled update will be in one hour or sooner should a significant change occur.
- resolved Oct 23, 2026, 05:29 PM UTC
User impact is unchanged. We have identified a service degradation impacting Concur Travel. This issue is impacting all air, car, and hotel booking submissions via the Sabre Global Distribution System (GDS) in all Data Centers. Air, car, and hotel searches can be successfully performed. However, when attempting to finalize and submit the booking, an error is presented. This error is preventing the successful submission of travel bookings. Additionally, attempts to modify or cancel existing bookings cannot be successfully executed. Important: Should an error be encountered while finalizing a hotel booking, please do not re-attempt the booking, as it is possible this could result in duplicate bookings. Please reach out to the hotel directly to prevent potential no show charges. Workaround: Unfortunately, there is no available workaround for you at this time. The Incident Response Team (IRT) is continuing to work with Sabre to provide resolution. Our next scheduled update will be in two hours or sooner should a significant change occur.
- resolved Oct 23, 2026, 06:53 PM UTC
We have observed recovery of a service degradation impacting Concur Travel. This issue was impacting all air, car, and hotel booking submissions via the Sabre Global Distribution System (GDS) in all Data Centers. Air, car, and hotel searches could be successfully performed. However, when attempting to finalize and submit the booking, an error was presented. This error prevented the successful submission of travel bookings. Additionally, attempts to modify or cancel existing bookings could not be successfully executed. Important: Should an error have been encountered while finalizing a hotel booking, it was important to refrain from re-attempting the booking, as it was possible this could have resulted in duplicate bookings. Please reach out to the hotel directly to prevent potential no show charges if hotel bookings were re-attempted during the time of impact. Workaround: Unfortunately, there was no available workaround for you during the time of impact. Services have returned to normal operating levels. We will continue to monitor for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved.
- resolved Oct 23, 2026, 07:02 PM UTC
We have observed recovery of a service degradation impacting Concur Travel. This issue was impacting all air, car, and hotel booking submissions via the Sabre Global Distribution System (GDS) in all Data Centers. Air, car, and hotel searches could be successfully performed. However, when attempting to finalize and submit the booking, an error was presented. This error prevented the successful submission of travel bookings. Additionally, attempts to modify or cancel existing bookings could not be successfully executed. Important: Should an error have been encountered while finalizing a hotel booking, it was important to refrain from re-attempting the booking, as it was possible this could have resulted in duplicate bookings. Please reach out to the hotel directly to prevent potential no show charges if hotel bookings were re-attempted during the time of impact. Workaround: Unfortunately, there was no available workaround for you during the time of impact. The Incident Response Team worked with Sabre to restore service. We have verified that service performance is stable and will now resolve the incident. An investigation into the root cause of this incident will be conducted , and a root cause analysis report provided when that investigation is complete.
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