SAP Concur incident
Expense, Travel, Request, Imaging, Analysis/Intelligence, Mobile: P1
Resolved after 39 minutes, affecting Analysis/Intelligence and Expense and 1 more, on October 13, 2026.
We have identified and resolved a service disruption in the Concur Cloud for Public Sector Data Center. The incident impacted access and functionality across the Expense, Travel, Request, and Analysis/Intelligence services. All Concur Travel and Expense (CTE) and Go.gov customers experienced latency and errors when navigating between service tabs following login. Expense users encountered delays when accessing Manage Expenses and when creating or submitting expense reports. Travel users may have experienced missing date fields during travel searches. Attempting to refresh or retry failed actions resulted in no changed behavior. Workaround: A workaround was not available during service disruption. The Incident Response Team (IRT) executed a configuration change on a database server tier to restore service. We have verified that service performance is stable and will now resolve the incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.
Affected components
Update timeline
- resolved Oct 13, 2026, 11:22 PM UTC
We have identified and resolved a service disruption in the Concur Cloud for Public Sector Data Center. The incident impacted access and functionality across the Expense, Travel, Request, and Analysis/Intelligence services. All Concur Travel and Expense (CTE) and Go.gov customers experienced latency and errors when navigating between service tabs following login. Expense users encountered delays when accessing Manage Expenses and when creating or submitting expense reports. Travel users may have experienced missing date fields during travel searches. Attempting to refresh or retry failed actions resulted in no changed behavior. Workaround: A workaround was not available during service disruption. The Incident Response Team (IRT) executed a configuration change on a database server tier to restore service. We have verified that service performance is stable and will now resolve the incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.
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