Resolved after 2 hours 18 minutes, affecting Travel, on October 16, 2026.
A service disruption has been identified and resolved affecting travel search functionality for Legacy Travel customers in the US2 Data Center. Affected users encountered the error message "We're Sorry… We encountered an issue that prevented us from completing your request" upon submitting search criteria in the travel wizard. The disruption impacted searches for air, hotel, and car travel segments across all Global Distribution Systems (GDSs). New Concur Travel customers were not affected and retained full search and booking functionality throughout the incident period. A workaround for this issue was not available during service disruption. As the Incident Response Team (IRT) was gathering, the service self-recovered. We have verified that service performance is stable and will now resolve the incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.
Affected components
Update timeline
- resolved Oct 16, 2026, 04:36 PM UTC
A service disruption has been identified and resolved affecting travel search functionality for Legacy Travel customers in the US2 Data Center. Affected users encountered the error message "We're Sorry… We encountered an issue that prevented us from completing your request" upon submitting search criteria in the travel wizard. The disruption impacted searches for air, hotel, and car travel segments across all Global Distribution Systems (GDSs). New Concur Travel customers were not affected and retained full search and booking functionality throughout the incident period. A workaround for this issue was not available during service disruption. As the Incident Response Team (IRT) was gathering, the service self-recovered. We have verified that service performance is stable and will now resolve the incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.
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