Resolved after 1 hour 30 minutes, affecting Mobile, on October 8, 2026.
We identified an intermittent service degradation that affected logins via mobile device. This issue was impacting approximately 1% of customers in the US2 Data Center. When attempting to access the SAP Concur site using the SAP mobile app, users may have received the error message, "Sorry, something went wrong," after entering their login credentials. When this error occurred, the login attempted could not be completed during that session. Additionally, it was possible some users may have experienced increased latency after entering their username and password. Users who were already logged in were able to continue working without interruption. Workaround: We identified a workaround for you during the time of impact. If you encountered an error message after entering your user name and password, you may have been able to successfully sign in by retrying your login attempt. Additionally, it was possible to login via web without issue. The IRT isolated an underperforming server and took action to perform a failover to restore service. We have verified that service performance is stable and will now resolve the incident. An investigation into the root cause of this incident will be conducted , and a root cause analysis report provided when that investigation is complete.
Affected components
Update timeline
- resolved Oct 08, 2026, 03:34 PM UTC
We are working to determine the user impact and will provide information as it becomes available.
- resolved Oct 08, 2026, 03:54 PM UTC
We have identified an intermittent service degradation affecting logins via mobile device. This issue is currently impacting approximately 1% of customers in the US2 Data Center. When attempting to access the SAP Concur site via mobile device, users may receive the error message, "Sorry, something went wrong," after entering their login credentials. When this error occurs, the login attempt cannot be completed during that session. Additionally, it is possible some users may experience increased latency after entering their username and password. Users who are already logged in can continue working without interruption. Workaround: We have identified a workaround for you. If you encounter an error message after entering your user name and password, you may be able to successfully sign in by retrying your login attempt. Additionally, it is possible to login via web without issue. The Incident Response Team (IRT) is actively working to restore normal service by restarting servers that have been identified as underperforming. Our next scheduled update will be provided within one hour, or sooner if a significant change in status occurs.
- resolved Oct 08, 2026, 04:05 PM UTC
We identified an intermittent service degradation that affected logins via mobile device. This issue was impacting approximately 1% of customers in the US2 Data Center. When attempting to access the SAP Concur site using the SAP mobile app, users may have received the error message, "Sorry, something went wrong," after entering their login credentials. When this error occurred, the login attempted could not be completed during that session. Additionally, it was possible some users may have experienced increased latency after entering their username and password. Users who were already logged in were able to continue working without interruption. Services have returned to normal operating levels. We will continue monitoring performance for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved.
- resolved Oct 08, 2026, 04:16 PM UTC
We identified an intermittent service degradation that affected logins via mobile device. This issue was impacting approximately 1% of customers in the US2 Data Center. When attempting to access the SAP Concur site using the SAP mobile app, users may have received the error message, "Sorry, something went wrong," after entering their login credentials. When this error occurred, the login attempted could not be completed during that session. Additionally, it was possible some users may have experienced increased latency after entering their username and password. Users who were already logged in were able to continue working without interruption. Workaround: We identified a workaround for you during the time of impact. If you encountered an error message after entering your user name and password, you may have been able to successfully sign in by retrying your login attempt. Additionally, it was possible to login via web without issue. The IRT isolated an underperforming server and took action to perform a failover to restore service. We have verified that service performance is stable and will now resolve the incident. An investigation into the root cause of this incident will be conducted , and a root cause analysis report provided when that investigation is complete.
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