Resolved after 1 hour 39 minutes, affecting Analysis/Intelligence, on January 19, 2025.
In the US2 Data Center, access, view, or run report using Analysis/Intelligence were below expected level. Users have experienced the "An error occurred. Please try again. If the problem persists, contact your Company Administrator or Help Desk for assistance" error or a blank page after clicking on the "Analysis/Intelligence" menu item when trying to access the Analysis/Intelligence tab. To check if your company was affected by this incident please log onto the Personalized Concur Open website. While the IRT is being assembled, the issue was resolved. The Incident Response Team restarted the pods which restore service for all affected users. For a subset of customers we also had to perform a manual administration step. We have verified that service performance is stable and will now resolve this incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.
Affected components
Update timeline
- resolved Jan 19, 2025, 05:44 AM UTC
In the US2 Data Center, access, view, or run report using Analysis/Intelligence were below expected level. Users have experienced the "An error occurred. Please try again. If the problem persists, contact your Company Administrator or Help Desk for assistance" error or a blank page after clicking on the "Analysis/Intelligence" menu item when trying to access the Analysis/Intelligence tab. To check if your company was affected by this incident please log onto the Personalized Concur Open website. While the IRT is being assembled, the issue was resolved. The Incident Response Team restarted the pods which restore service for all affected users. For a subset of customers we also had to perform a manual administration step. We have verified that service performance is stable and will now resolve this incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.
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