Resolved after 23 minutes, affecting Analysis/Intelligence, on February 6, 2025.
Impact as Reported: In the EU2 Data Center, access to the Analysis/Intelligence service through the SAP Concur website was unavailable for 51% of customers. Affected users may have encountered the following error after clicking the Reporting tab, "An error occurred. Please try again." Root cause: The root cause of the incident has been determined to be the failure of a step within a security groups update process, which has caused a period of application downtime between a version rollback and the successful execution of the update. The failure of the critical process step appears to be caused by the lack of a validation check aimed to verify the reediness and ability of the system to accept the deployment without causing downtime. Corrective Actions: The specific deployment process and its documentation have been corrected and the necessary validation steps have been added. Additionally, in scenarios where the validation check will indicate that the deployment cannot be executed without causing a downtime, the change will be planned within a weekend maintenance window.
Affected components
Update timeline
- resolved Feb 06, 2025, 02:40 PM UTC
Some users may receive errors when attempting to log into reporting or run reports; if already logged in, users are logged out.
- resolved Feb 06, 2025, 03:35 PM UTC
In the EU2 Data Center, access to the Analysis/Intelligence service through the SAP Concur website was unavailable for 51% of customers. Affected users may have encountered the following error after clicking the Reporting tab, "An error occurred. Please try again." As the Incident Response Team was being assembled, the service self-recovered. We have verified that service performance is stable and will now resolve the incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.
- resolved Feb 21, 2025, 03:30 PM UTC
Impact as Reported: In the EU2 Data Center, access to the Analysis/Intelligence service through the SAP Concur website was unavailable for 51% of customers. Affected users may have encountered the following error after clicking the Reporting tab, "An error occurred. Please try again." Root cause: The root cause of the incident has been determined to be the failure of a step within a security groups update process, which has caused a period of application downtime between a version rollback and the successful execution of the update. The failure of the critical process step appears to be caused by the lack of a validation check aimed to verify the reediness and ability of the system to accept the deployment without causing downtime. Corrective Actions: The specific deployment process and its documentation have been corrected and the necessary validation steps have been added. Additionally, in scenarios where the validation check will indicate that the deployment cannot be executed without causing a downtime, the change will be planned within a weekend maintenance window.
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