Resolved after 15 minutes, affecting Travel, on February 13, 2025.
In the EU2, and US2 Data Centers, travel searches for air, car and hotel through the SAP Concur website were below expected level. Affected users may have encountered the error message, “Sorry, something went wrong.” when attempting to perform travel searches. The root cause of the incident has been identified to be a service disruption at one of our third party GDS vendors.
Affected components
Update timeline
- resolved Feb 13, 2025, 01:59 AM UTC
In the US2 and EU2 Data Centers, travel bookings and searches using the Galileo and Apollo GDS services were unavailable through the SAP Concur website and SAP Concur mobile app. Affected users may have experienced the error message "We're Sorry... We encountered an issue that prevented us from completing your request..." when searching for air, car and hotel. The services automatically self-recovered as the Incident Response Team (IRT) was investigating. The IRT has determined the cause is an issue with the Apollo/Galileo GDS provider, they will follow-up with Travelport regarding the Root Cause Analysis. We have verified that service performance is stable and will now resolve this incident.An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.
- resolved Feb 25, 2025, 01:09 PM UTC
In the EU2, and US2 Data Centers, travel searches for air, car and hotel through the SAP Concur website were below expected level. Affected users may have encountered the error message, “Sorry, something went wrong.” when attempting to perform travel searches. The root cause of the incident has been identified to be a service disruption at one of our third party GDS vendors.
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