Resolved after 45 minutes, affecting Analysis/Intelligence and Travel, on March 7, 2025.
Impact as Reported: In the EU2 Data Center, accessing Analysis/Intelligence was unavailable. Additionally, travel searches were below expected level. Affected uses may have experienced an error, "Sorry something went wrong" when attempting to access Analysis/Intelligence. Affected users may have experienced intermittent error messages or latency when attempting to perform travel searches. Root cause: The Travel and Analytics services were having issues loading UI elements on the page. The Incident Response Team identified that the issue was caused by a code update and rolled it back to restore the service. Corrective Actions: The following corrective actions were identified: Revise the code update to remove the defect Update deployment process to extend the ocde validation to the type of scenario encountered in this incident to reduce the change of escaped defects
Affected components
Update timeline
- resolved Mar 07, 2025, 06:37 PM UTC
We are working to determine the user impact and will provide information as it becomes available.
- resolved Mar 07, 2025, 07:03 PM UTC
In the EU2 Data Center, accessing Analysis/Intelligence was unavailable. Additionally, travel searches were below expected level. Affected uses may have experienced an error, "Sorry something went wrong" when attempting to access Analysis/Intelligence. Affected users may have experienced intermittent error messages or latency when attempting to perform travel searches. Services have returned to normal operating levels. We will continue monitoring performance for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved.
- resolved Mar 07, 2025, 07:15 PM UTC
In the EU2 Data Center, accessing Analysis/Intelligence was unavailable. Additionally, travel searches were below expected level. Affected uses may have experienced an error, "Sorry something went wrong" when attempting to access Analysis/Intelligence. Affected users may have experienced intermittent error messages or latency when attempting to perform travel searches. The Incident Response Team (IRT) rolled back a recent change to restore service. We have verified that service performance is stable and will now resolve the incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.
- resolved Mar 20, 2025, 11:44 AM UTC
Impact as Reported: In the EU2 Data Center, accessing Analysis/Intelligence was unavailable. Additionally, travel searches were below expected level. Affected uses may have experienced an error, "Sorry something went wrong" when attempting to access Analysis/Intelligence. Affected users may have experienced intermittent error messages or latency when attempting to perform travel searches. Root cause: The Travel and Analytics services were having issues loading UI elements on the page. The Incident Response Team identified that the issue was caused by a code update and rolled it back to restore the service. Corrective Actions: The following corrective actions were identified: Revise the code update to remove the defect Update deployment process to extend the ocde validation to the type of scenario encountered in this incident to reduce the change of escaped defects
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